Frequently Asked Questions (FAQ)

Welcome to the Kixor Help Center. Here are the answers to the most common questions our customers ask.

1. How long will it take to receive my order?

We process orders within 1 to 3 business days. Once shipped, the transit time is 6 to 10 business days. Therefore, the total estimated delivery time is 7 to 13 business days.

2. Do you offer free shipping?

Yes! We provide 100% Free Shipping on all orders delivered within the United States. There are no hidden fees or minimum purchase requirements.

3. Where is Kixor located?

Our physical business office is located at:

211 Worth Ave, Palm Beach, FL 33480, USA.

4. What if I receive a defective or incorrect product?

We apologize for any inconvenience. Please contact us immediately at support@kixor.shop with your order number and a photo of the item. We will evaluate the issue and make it right as quickly as possible.

5. Can I cancel my order?

Yes, you can cancel your order within 24 hours of purchase, provided it has not yet been dispatched. Please email our support team immediately for cancellation requests.

6. What is your return policy?

We offer a 30-day return window. To be eligible, your item must be in the same condition that you received it, unworn, and in its original packaging. There are $0 restocking fees.

7. When will I receive my refund?

Once we receive and inspect your return, we will process your refund. It typically takes 7 business days for the refund to reflect on your original payment method.

8. How can I track my order?

Once your order is shipped, you will receive an email with a tracking number. You can use this number on our “Order Tracking” page or directly on the carrier’s website to see the real-time status of your package.

9. What payment methods do you accept?

We accept all major secure payment methods, including:

  • Visa
  • Mastercard
  • American Express

CONTACT INFORMATION

If your question isn’t answered above, please feel free to reach out to us directly:

  • Business Name: Kixor
  • Address: 211 Worth Ave, Palm Beach, FL 33480, USA
  • Email: support@kixor.shop
  • Phone: +1 561 655 2446
  • Business Hours: Monday – Sunday | 10:00 AM – 08:00 PM (EST)

Customer Support Response Time
We aim to respond to all inquiries within 24–48 business hours.