Payment Policy

At Kixor, we prioritize a secure and transparent shopping experience. We want our customers to feel confident when purchasing their running gear, knowing there are no hidden costs.

1. Accepted Payment Methods

We currently accept the following secure payment options for all orders delivered within the USA:

  • Visa
  • Mastercard
  • American Express
  • Google Pay

2. Secure Checkout

Your financial security is our top priority. Our website uses Secure Sockets Layer (SSL) encryption to protect your personal and payment data. Your credit card details are processed directly by our secure payment gateway and are never stored on our servers.

3. Pricing and Additional Costs

We are committed to Transparent Pricing. You will never encounter unexpected fees at Kixor:

  • Final Prices: All prices listed on our product pages are final.
  • 100% Free Shipping: We offer Free Shipping on all orders across the USA. No additional shipping fees will be added to your total at checkout.
  • Taxes: Any applicable sales taxes are calculated and clearly displayed in the final price before you complete your purchase.

4. Order Cancellations

We understand that plans can change. If you need to cancel your order, you must do so within 24 hours of purchase, provided the order has not yet been dispatched.

  • To request a cancellation, please contact our support team immediately at support@kixor.shop.
  • Once an order has been shipped, it cannot be canceled and must follow our standard Return Policy.

5. Refunds and Chargebacks

  • Refunds: All refund requests are handled strictly according to our Return and Refund Policy. Once a refund is approved, it typically takes 7 business days to reflect on your original payment method.
  • Chargebacks: We encourage customers to contact us directly to resolve any issues. Initiating a chargeback without contacting us first may delay the resolution process.

6. Billing Information

To ensure a smooth transaction, please make sure your billing name and address match the information on file with your card issuer. Incorrect details may lead to order processing delays or cancellations.

Contact Information

For any questions regarding payments, pricing, or cancellations, please reach out to us:

  • Business Name: Kixor
  • Address: 211 Worth Ave, Palm Beach, FL 33480, USA
  • Email: support@kixor.shop
  • Phone: +1 561 655 2446
  • Business Hours: Mon – Sun | 10:00 AM – 08:00 PM (EST)

Customer Support Response Time
We aim to respond to all inquiries within 24–48 business hours.