Return & Refund Policy
At Kixor, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help. Our return and refund policy is designed to be simple and transparent.
1. Return Window
You have 30 days from the date you receive your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
2. Return Process
To start a return, you can contact us at support@kixor.shop. Once your return is accepted, we will send you instructions on how and where to send your package.
- Return Shipping: Please note that customers are responsible for the shipping costs of returning items unless the product is damaged or defective.
3. Restocking Fees
We believe in fair service. Therefore, we charge $0 Restocking Fees. You will not be charged any additional administrative fees for returning your product.
4. Refund Timing
Once we receive and inspect your return, we will notify you if the refund has been approved.
- Processing Time: If approved, you will be automatically refunded on your original payment method within 7 business days.
- Please remember it can take some time for your bank or credit card company to process and post the refund too.
5. Order Cancellations
We understand plans change. You may cancel your order within 24 hours of purchase. Please contact us immediately at support@kixor.shop to request a cancellation. If the order has already been processed or shipped after the 24-hour window, you will need to follow our standard return process.
6. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
- For exchanges regarding different sizes or styles, please reach out to our support team at support@kixor.shop, and we will assist you with the process.
7. Damaged or Wrong Items
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Contact Information
For any questions regarding returns or refunds, please contact us:
- Business Name: Kixor
- Address: 211 Worth Ave, Palm Beach, FL 33480, USA
- Email: support@kixor.shop
- Phone: +1 561 655 2446
- Business Hours: Mon – Sun | 10:00 AM – 08:00 PM (EST)
Customer Support Response Time
We aim to respond to all inquiries within 24–48 business hours.