Shipping Policy
At Kixor, we are committed to delivering your running gear quickly and transparently. We offer a straightforward shipping process for all our customers within the United States.
1. Shipping Cost
- 100% Free Shipping: We offer free shipping on all orders delivered within the USA. No minimum purchase is required.
2. Order Processing & Transit Time
To give you a clear expectation of when your package will arrive, please refer to the timeline below:
- Order Cut-off Time: 02:00 PM (Eastern Standard Time – EST)
- Orders placed after 02:00 PM will be processed the following business day.
- Order Processing Time (Handling): 1 to 3 business days (Monday – Friday).
- Transit (Shipping) Time: 6 to 10 business days (Monday – Friday).
3. Total Estimated Delivery
By combining our processing and transit times, you can expect your order to arrive within:
- Total Delivery Time: 7 to 13 business days from the date of purchase.
4. Shipping Details & Tracking
- Carrier: We partner with reliable carriers to ensure your gear reaches you safely.
- Tracking: Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number.
- Shipping Area: Currently, we only ship to addresses within the United States. We do not ship to P.O. Boxes or military bases (APO/FPO) at this time.
5. Order Cancellations & Address Changes
If you need to change your shipping address or cancel your order, please contact us at support@kixor.shop before 02:00 PM EST. Once an order has entered the processing stage, we are unable to make changes.
6. Contact Information
If you have any questions about your order’s shipping status, please reach out to our support team:
- Business Name: Kixor
- Address: 211 Worth Ave, Palm Beach, FL 33480, USA
- Email: support@kixor.shop
- Phone: +1 561 655 2446
- Business Hours: Mon – Sun | 10:00 AM – 08:00 PM (EST)
Customer Support Response Time
We aim to respond to all inquiries within 24–48 business hours.